| Currency:


                    
                        Select Language
                        
                                                        English
                                                        日本語 (にほんご／にっぽんご)
                                                        한국어 (韓國語)
                                                        lietuvių kalba
                                                        bahasa Melayu
                                                        polski
                                                        Português
                                                        Русский язык
                                                        español
                                                        svenska
                                                        Italiano
                                                        Ελληνικά
                                                        Afrikaans
                                                        中文（简体）
                                                        中文（繁體）
                                                        čeština
                                                        dansk
                                                        Nederlands
                                                        suomi
                                                        français
                                                        Deutsch
                                                        Türkçe

Home > FAQ

faq

FAQ

Q:I received my order but one or several items are missing?

A:In the unlikely event that you receive the wrong order please email us at E-mail and we will assist you.
Q:When do I get my refund?

A:When we have received and processed your return, you will receive an email notification. Normally it takes 3-5 business days before you can see the refund back on your account, depending on your bank/credit card/form of payment.
Q:Will I be refunded for the full amount of my order?

A:When returning your order, we will issue a full refund for the products, however the initial shipping costs will not be refunded.
Q:I have received a faulty product, what should I do?

A:In the unlikely event that there is a problem with the product, please contact us directly via E-mail with the photo in question and we will replace the product immediately.
Q:How do I return/exchange an item?

A:Please visit www.cnlcgj.com and log-in using your order number and email address, then follow the instructions.
Q:How much duty and tax will I have to pay?

A:Unfortunately, we cannot estimate how much duties you will pay, this is calculated byt your local customs. If your order is shipped Delivery Duty Paid (DDP) duties and taxes are included in the price.
Q:Is my package insured?

A:All items are insured against theft and accidental damage while in transit from our warehouse to your shipping address. Once the items have been delivered and signed for, they are no longer covered by insurance.
Q:How much is the product price?

A:Please provide us with the details of the product: size, material, color and various requirements, so that we can give you an accurate and reasonable price.
Q:How long can the ordered products be completed?

A:The ordered products will take about 25-35 days.
Q:Can samples be obtained?

A:You can get the samples, you need to pay the express fee, and you need to pay $50 for the ordered products.
Q:What is the minimum order quantity?

A:There is no initial order quantity requirement for products in stock. There are more than 200 customized products. The more the quantity, the more favorable the price
Q:Do you have any products in stock?

A:Some of our products have a small amount of inventory. If you have a small quantity, you can directly ship them to reduce the waiting time for production.
Q:How do I collect my order?

A:Depending on your shipping method, it will either be delivered to your door or at your nearest collection point.
Q:What payment methods do you accept?

A:We accept most credit cards, PayPal, Apple Pay, Google Pay and Klarna in select countries. At checkout you will see the options available in your country.
Q:How do I cancel my order?

A:If you wish to cancel your order, please contact us as soon as possible and we will do our best to issue a refund. Unfortunately, we’re unable to cancel an order once it has been shipped.
Q:Can I change or cancel to my order after I have placed it?

A:If you wish to change or cancel your order, please contact us as soon as possible and we will do our best to help you. Unfortunately, we’re unable change/cancel an order once it has been shipped.
Q:Do I need an account to place an order online?

A:You do not need to create an account to place an order. We recommend it for easier checkout in the future, but it is possible to checkout as a guest.

We and our partners use cookies and other technologies to improve your experience, measure performance, and tailor marketing. Details in our Privacy Policy.

Customize Reject Accept

Coupon xxxxx has been successfully claimed

Coupon xxxxxxxx repeated collection

Failed to receive coupon xxxxxxx